Privacy Policy

Last Updated: January 2026

All Floors Carpet Cleaning ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers, employees, and contractors. This Privacy Policy explains how we collect, use, and protect information, including communications sent through Housecall Pro and text messaging (SMS).

Information We Collect

We may collect the following information through Housecall Pro or directly from you:

• Name
• Phone number
• Email address
• Service and billing address
• Payment-related information
• Job and service history
• Employee or contractor contact information

How We Use Your Information

We use personal information to:

• Schedule, manage, and complete services
• Send appointment reminders, job updates, and service notifications
• Send invoices, payment confirmations, and account-related messages
• Communicate regarding emergencies or after-hours services
• Manage employee scheduling and internal operations
• Comply with legal, contractual, and business obligations

Text Messaging & Phone Communications (SMS)

By providing your phone number through Housecall Pro or directly to All Floors Carpet Cleaning, you consent to receive calls and text messages related to services, billing, scheduling, or employment.

• Message frequency may vary
• Standard message and data rates may apply
• You may opt out at any time by replying STOP

Opting out of text messages may limit our ability to provide important service or job-related updates.

Information Sharing

We do not sell or share personal information for marketing purposes. Information may be shared only:

• With Housecall Pro and other service providers necessary to operate our business
• To process payments
• To comply with legal requirements
• To enforce our Terms and Conditions

Data Security

We take reasonable administrative and technical steps to protect your personal information. While no system is completely secure, we work to safeguard your data.

Employee Information

Employee and contractor information is used strictly for business operations, scheduling, payroll, safety notifications, and compliance with legal requirements.

Data Retention

We retain personal information only as long as necessary to meet business, legal, or contractual obligations.

Changes to This Policy

This Privacy Policy may be updated at any time. Updates will be posted to this page and are effective immediately upon posting.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: