Welcome to RV All Floors LLC (“All Floors Carpet Cleaning,” “All Floors,” "Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, request an estimate, schedule services, communicate with us, or otherwise interact with our business.
By accessing our website or using our services, you acknowledge that you have read and understand this Privacy Policy.
All Floors Carpet Cleaning collects information that you voluntarily provide when you visit our website, request an estimate, schedule services, contact us by telephone, email, text message, or through our online forms, make a payment, or otherwise interact with our business. Depending on the nature of your request, we may collect your name, company name, property management company, billing address, service address, mailing address, telephone number, mobile number, email address, preferred method of communication, payment information, invoice history, service history, insurance information, emergency contact information, photographs, videos, and any other information you choose to provide in connection with your service request. In addition to personal information, we may collect information regarding the property where services are to be performed, including the type of property, square footage, flooring materials, carpet or upholstery type, visible stains, pet-related conditions, odors, water or fire damage, mold concerns, moisture readings, inspection notes, restoration requirements, and before-and-after photographs taken during the performance of our services. When you visit our website, certain information may also be collected automatically through cookies and similar technologies. This information may include your Internet Protocol (IP) address, browser type, operating system, device information, pages visited, referring website, time spent on our website, clickstream information, approximate geographic location, and other technical information that helps us improve the functionality and performance of our website.
The information we collect is used solely for legitimate business purposes and to provide the services you request. This includes preparing estimates, scheduling appointments, communicating regarding services, performing cleaning and restoration work, processing payments, issuing invoices, maintaining customer records, responding to questions, providing warranty support, administering insurance claims when applicable, improving our services, maintaining our website, preventing fraud, collecting unpaid balances, complying with legal obligations, protecting our legal rights, and conducting our day-to-day business operations. From time to time, we may also use your contact information to notify you about additional services, seasonal promotions, maintenance reminders, or other information that we believe may be of interest to you, where permitted by applicable law. You may opt out of receiving promotional communications at any time by following the instructions contained in those communications or by contacting us directly.
We collect information directly from you whenever you voluntarily submit information through our website, complete an online contact form, request an estimate, schedule an appointment, communicate with us by telephone, email, text message, or social media, execute a work authorization, sign a service agreement, or otherwise provide information in connection with our services. We may also receive information from third parties acting on your behalf, including insurance companies, property managers, landlords, contractors, homeowners' associations, governmental agencies, or other authorized representatives who request our services or provide information necessary for us to perform work at your property.
Our website may use cookies, web beacons, pixels, analytics tools, and other similar technologies to enhance your browsing experience and improve the performance of our website. These technologies help us understand how visitors interact with our website, identify popular pages, monitor website traffic, improve website functionality, evaluate marketing campaigns, and provide a better user experience. Most internet browsers automatically accept cookies; however, you may choose to disable or restrict cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain portions of our website and may limit your ability to use certain online features.
All Floors Carpet Cleaning values your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may disclose your information only as reasonably necessary to operate our business and provide our services. Such disclosures may include sharing information with payment processors, financial institutions, accounting professionals, attorneys, insurance companies, collection agencies, software providers, cloud storage providers, scheduling platforms, website hosting providers, information technology vendors, subcontractors assisting with the requested services, governmental agencies, courts, or law enforcement authorities when required by law or necessary to protect our legal rights. Any third parties receiving customer information are expected to use such information only for the specific business purposes for which it was provided and in accordance with applicable legal requirements.
Payments made for our services may be processed through independent third-party payment processors. The Company does not store complete credit card numbers or other sensitive payment credentials on its own servers. Instead, payment information is transmitted directly to the applicable payment processor using industry-standard encryption and security measures. Customers are encouraged to review the privacy policies and terms of service of any third-party payment processor used in connection with their transactions, as those providers maintain their own privacy and security practices independent of the Company.
By providing your telephone number, email address, or other contact information, you authorize the Company to communicate with you regarding your requested services. Such communications may include appointment confirmations, appointment reminders, scheduling updates, technician arrival notifications, estimates, invoices, payment reminders, warranty information, emergency restoration updates, customer service communications, and responses to your inquiries. Where permitted by applicable law, we may also send promotional emails or text messages regarding our services, maintenance recommendations, special offers, or seasonal promotions. You may opt out of receiving promotional communications at any time. However, you may continue to receive communications that are necessary to administer your account or provide the services you have requested.
To properly document the condition of a property and the services performed, our technicians may take photographs, videos, moisture readings, inspection reports, and other documentation before, during, and after the performance of our services. This documentation may be used for estimating, quality assurance, insurance claim support, warranty administration, employee training, legal compliance, dispute resolution, and maintaining accurate business records. The Company will not intentionally identify customers by name in advertising or marketing materials without obtaining appropriate permission, except where otherwise permitted by applicable law.
The Company retains customer information only for as long as reasonably necessary to provide requested services, comply with contractual obligations, maintain customer records, process payments, resolve disputes, enforce our agreements, comply with tax and accounting requirements, satisfy legal obligations, and protect the Company's legal rights. The length of time information is retained may vary depending upon the nature of the services provided, applicable statutes of limitation, legal requirements, and legitimate business needs.
The Company maintains commercially reasonable administrative, technical, physical, and organizational safeguards designed to protect customer information against unauthorized access, disclosure, alteration, misuse, or destruction. These safeguards may include password-protected systems, encryption technologies, restricted employee access, secure payment processing, and other reasonable security measures appropriate for our business. Although we strive to protect customer information using commercially reasonable security practices, no website, electronic transmission, cloud storage platform, or computer network can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through our website or stored electronically.
Our website may contain links to websites operated by third parties for the convenience of our visitors. The Company does not own or control these third-party websites and is not responsible for their content, privacy practices, security measures, or terms of use. Your use of any third-party website is entirely at your own risk, and we encourage you to review the applicable privacy policies before providing any personal information.
Our website and services are intended for use by adults and business customers. We do not knowingly collect personal information from children under the age of thirteen (13). If we become aware that personal information has been collected from a child without the necessary parental consent, we will take reasonable steps to delete that information as promptly as practicable.
Depending upon your state of residence and applicable law, you may have certain rights regarding the personal information we maintain about you. These rights may include requesting access to your personal information, requesting correction of inaccurate information, requesting deletion of certain information, requesting information regarding our data practices, or exercising other rights available under applicable privacy laws. To protect customer privacy, the Company may request information sufficient to verify your identity before responding to any privacy-related request. We will respond to verified requests within the time required by applicable law.
The Company reserves the right to amend, revise, or update this Privacy Policy at any time to reflect changes in our business operations, technology, legal obligations, industry standards, or privacy practices. Any revisions will become effective immediately upon posting the updated Privacy Policy on our website unless otherwise required by applicable law. Your continued use of our website or services after any modifications become effective constitutes your acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy, the Company's privacy practices, the information we collect, or how your personal information is used, stored, or disclosed, please contact us using the information below. We will make reasonable efforts to respond to all privacy-related inquiries promptly during our normal business hours.
RV All Floors LLC (“All Floors Carpet Cleaning”) 607 Rankin Circle North Houston, Texas 77073
Phone: 281-821-2322
Email: ar@allfloorscarpetcleaning.com
Website: allfloorscarpetcleaning.com
When contacting us regarding a privacy concern or request, please provide your name, preferred contact information, and a detailed description of your inquiry so that we may respond as efficiently and accurately as possible.