Welcome to the website of RV All Floors LLC (“All Floors Carpet Cleaning,” "All Floors," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, your request for estimates, scheduling of services, purchase of services, and all cleaning, restoration, remediation, and related work performed by the Company. By accessing this website, submitting an inquiry, requesting an estimate, scheduling services, authorizing work, accepting an estimate or invoice, or permitting the Company to perform any services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you are entering into this Agreement on behalf of a business entity, property management company, homeowners' association, governmental entity, or other organization, you represent and warrant that you have full authority to bind that entity to these Terms.
Comprehensive Cleaning and Restoration Services: All Floors Carpet Cleaning provides professional residential, commercial, industrial, and multi-family cleaning, restoration, remediation, and maintenance services. Our services include, but are not limited to:
The Company reserves the right to determine the appropriate cleaning methods, chemicals, equipment, drying techniques, restoration procedures, and personnel necessary to complete each project safely and efficiently. Services will be performed using commercially reasonable efforts and in accordance with generally accepted industry practices. However, due to the age, condition, construction, prior damage, wear, staining, contamination, or material composition of flooring, upholstery, or building components, the Company does not guarantee that every stain, odor, discoloration, contaminant, or defect can be completely removed or restored.
Estimates and Quotations: All estimates, quotations, proposals, and pricing provided by the Company are based upon the information available at the time they are prepared, including information provided by the customer, visual inspections, photographs, floor plans, measurements, and any assumptions reasonably relied upon by the Company. Unless expressly stated otherwise in writing, all estimates are non-binding and are intended solely as good-faith approximations of the anticipated scope of work and associated costs. Because many cleaning, restoration, and remediation projects involve conditions that cannot be fully evaluated until work has commenced, the customer understands and agrees that hidden damage, moisture intrusion, water migration, mold growth, structural deterioration, contaminated materials, subfloor damage, concealed stains, biological contaminants, smoke residue, hazardous conditions, improperly installed flooring, or other unforeseen circumstances may be discovered during the performance of the services. If such conditions are identified, the Company reserves the right to modify the scope of work, revise the estimated completion schedule, adjust labor and material requirements, and issue revised pricing to reflect the additional work required.
Additional Work: If circumstances require services that were not included in the original estimate or work authorization, the Company will make commercially reasonable efforts to notify the customer and obtain approval before performing the additional work whenever practicable. However, if immediate action is reasonably necessary to prevent additional property damage, protect the health or safety of occupants or workers, preserve the structural integrity of the property, comply with applicable laws or governmental directives, or mitigate further losses, the customer authorizes the Company to perform such emergency work without prior approval to the extent reasonably necessary. The customer acknowledges that any additional labor, equipment, materials, drying time, antimicrobial treatments, specialty cleaning solutions, demolition, restoration work, disposal costs, permit fees, or subcontractor services required due to unforeseen conditions shall be billed at the Company's then-current rates unless otherwise agreed in writing.
No Guarantee of Final Cost: Unless expressly stated in a written fixed-price agreement signed by both parties, no estimate, quotation, proposal, or preliminary invoice shall be construed as a guaranteed maximum price. Final charges may vary depending upon the actual condition of the property, the services ultimately performed, customer-requested modifications, delays beyond the Company's control, or additional work required to complete the project in a safe and professional manner.
Property Access and Cooperation: The customer agrees to provide the Company, its employees, subcontractors, and authorized representatives with safe, timely, and unrestricted access to all areas where services are to be performed. The customer shall ensure that all necessary utilities, including electricity, water, lighting, and climate control, remain operational throughout the performance of the services unless otherwise agreed in writing. If access to the property is delayed, restricted, or denied for any reason beyond the Company's control, the Company reserves the right to reschedule the services, extend the project completion date, or assess additional labor, mobilization, or standby charges resulting from such delay.
Preparation of the Property: Prior to the commencement of services, the customer is responsible for removing or securing all valuable, fragile, irreplaceable, confidential, or sensitive items, including but not limited to artwork, antiques, collectibles, jewelry, firearms, cash, electronics, computers, servers, photographs, important records, medications, plants, decorative items, and other personal belongings that could be affected during the normal performance of cleaning or restoration work. Unless expressly agreed in writing, the Company is not responsible for disconnecting utilities, removing window treatments, relocating personal property, or moving unusually large or heavy items, including pianos, safes, commercial equipment, filing systems, medical equipment, exercise equipment, pool tables, appliances, or built-in furniture.
Disclosure of Existing Conditions: The customer shall promptly disclose any known or suspected conditions that may affect the Company's performance of the services, including, but not limited to, previous water damage, flooding, plumbing leaks, mold, mildew, asbestos-containing materials, lead-based paint, hazardous chemicals, biohazards, pest infestations, structural deficiencies, smoke damage, previous restoration work, unusual odors, specialty flooring materials, custom installations, or other conditions that may require specialized procedures. The Company shall not be responsible for damages, delays, increased costs, or unsatisfactory cleaning or restoration results resulting from undisclosed conditions, latent defects, pre-existing damage, improper installation, manufacturer defects, excessive wear, or conditions that were not reasonably discoverable prior to commencement of the services.
Customer Inspection: Upon completion of the services, the customer shall promptly inspect the work performed and notify the Company of any concerns within a reasonable period. Failure to timely report any concerns may be deemed acceptance of the completed work to the extent permitted by applicable law.
Appointment Scheduling: The Company will use commercially reasonable efforts to perform services on the scheduled date and within the anticipated appointment window. However, appointment dates and arrival times are estimates only and are not guaranteed. The customer acknowledges that restoration and emergency response work frequently requires schedule adjustments due to emergency service calls, severe weather events, traffic conditions, technician availability, equipment failures, supply chain disruptions, governmental restrictions, utility outages, customer delays, or other events beyond the Company's reasonable control.
Delays and Rescheduling: The Company reserves the right to postpone or reschedule appointments whenever necessary to ensure employee safety, comply with applicable laws, respond to emergency situations, or accommodate unforeseen operational circumstances. Whenever practicable, the Company will provide reasonable notice of any scheduling changes.
Failure to Provide Access: If the Company's personnel arrive at the scheduled service location and are unable to begin or complete the requested services because the customer fails to provide access, the premises are occupied contrary to prior arrangements, utilities are unavailable, hazardous conditions exist, pets interfere with the work, or any other circumstance prevents the Company from safely performing the services, the Company may assess a reasonable trip charge, cancellation fee, standby fee, or additional labor charges, and may reschedule the appointment at the Company's earliest available date.
Accepted Methods of Payment: Unless otherwise agreed in writing, the Company accepts payment by ACH transfer, business or personal check, cashier's check, certified funds, and major credit cards. Credit card transactions are subject to a 3.5% processing surcharge, where permitted by applicable law. Payment instructions for ACH transfers are available upon request. Checks shall be made payable to RV All Floors LLC and mailed to 607 Rankin Circle North, Houston, Texas 77073, or to such other address as the Company may designate in writing.
The Company reserves the right to require payment by certified funds, cashier's check, wire transfer, or ACH for customers with previously returned payments, delinquent accounts, or accounts referred to collections.
Payment Due: Unless otherwise stated in writing, all invoices are due and payable in full within thirty (30) calendar days from the invoice date. Partial payments shall not relieve the customer of responsibility for the remaining balance, accrued late fees, or collection costs.
The customer agrees that acceptance of the Company's services constitutes acceptance of the invoiced charges unless the customer submits a written dispute in accordance with these Terms.
Late Payments: Any amount not paid when due shall accrue interest at the rate of 1.5% per month (18% annually) or the maximum lawful rate permitted under applicable law, whichever is less. Interest shall begin accruing immediately after the payment due date and shall continue until all outstanding amounts, including interest and applicable fees, have been paid in full. Acceptance of a late payment by the Company shall not waive its right to collect accrued interest or enforce any other remedy available under these Terms or applicable law.
Returned or Rejected Payments: Any payment returned for insufficient funds, closed account, stop-payment order, rejected ACH transaction, expired payment method, chargeback, or other dishonored payment shall result in a $35.00 returned payment fee, together with reimbursement of all bank charges, merchant processing fees, administrative expenses, and other costs incurred by the Company. The Company reserves the right to suspend future services until all outstanding balances have been paid in full.
Default: The customer's failure to timely pay any invoice, including accrued late fees, interest, returned payment charges, or any other amounts due under these Terms, constitutes a material default under this Agreement.
Collection Remedies: Upon default, the Company may, in addition to any other rights available under law or equity, suspend ongoing services, refuse future work, declare all unpaid invoices immediately due and payable, report the delinquent account to commercial or consumer credit reporting agencies where permitted by law, assign or sell the account to a collection agency, initiate mediation, arbitration, or litigation, or pursue any other lawful remedy available to recover the outstanding debt.
Lien Rights: Where authorized by applicable law, the Company reserves the right to prepare, record, perfect, and enforce any mechanic's lien, constitutional lien, materialman's lien, or other statutory lien against the property receiving the benefit of the Company's services. The customer acknowledges that the Company may take all actions reasonably necessary to preserve its lien rights, including providing statutory notices, recording lien affidavits, filing lawsuits to foreclose liens, or pursuing other remedies permitted under applicable law.
Actions Against Responsible Parties: The Company may pursue collection efforts or legal proceedings against the customer, property owner, tenant, property management company, contractor, guarantor, business entity, or any other individual or entity legally responsible for payment under the applicable contract or governing law. Nothing contained in these Terms shall be interpreted as limiting the Company's ability to pursue multiple legally responsible parties simultaneously or successively.
Attorneys' Fees and Costs: To the fullest extent permitted by applicable law, the customer agrees to pay all reasonable costs incurred by the Company in enforcing these Terms or collecting unpaid amounts. Recoverable costs include, without limitation, attorneys' fees, paralegal fees, court costs, filing fees, mediation expenses, arbitration costs, expert witness fees, lien preparation and recording fees, title searches, service of process fees, collection agency fees, post-judgment enforcement costs, appellate costs, interest, and all other reasonable expenses incurred before, during, or after litigation.
Reservation of Rights: The Company's failure to exercise any right or remedy immediately upon default shall not constitute a waiver of that right or remedy. All rights and remedies provided under these Terms are cumulative and may be exercised independently or concurrently to the fullest extent permitted by applicable law.
Limited Workmanship Warranty: The Company warrants only that the services it performs will be completed in a professional, timely, and workmanlike manner consistent with generally accepted industry standards and practices applicable to the cleaning, restoration, and remediation industry. Except as expressly provided in these Terms, no warranty or guarantee is made regarding the effectiveness, completeness, or permanence of any cleaning, restoration, remediation, or odor removal services.
Vacant Unit Carpet Cleaning Warranty: Carpet cleaning services performed in vacant residential units are covered by a limited workmanship warranty for a period of two (2) weeks from the date the services are completed. If the customer notifies the Company in writing during the warranty period that an area previously cleaned was not cleaned in a workmanlike manner due solely to the Company's workmanship, the Company will inspect the affected area and, at its sole option, either:
This limited warranty applies only to the original customer and is non-transferable.
Exclusions from Warranty: Cleaning and restoration results are influenced by numerous factors beyond the Company's reasonable control. Accordingly, the Company does not warrant or guarantee that every stain, odor, discoloration, wrinkle, ripple, burn mark, pet odor, biological contaminant, smoke odor, mold spore, allergen, residue, or other condition can be completely removed, corrected, or prevented from recurring.
Without limiting the foregoing, this warranty does not apply to:
Customer Obligations: The customer agrees to inspect the completed work promptly upon completion and shall notify the Company in writing of any alleged workmanship issues before making repairs, replacing flooring, hiring another contractor, or otherwise altering the affected area. Failure to provide the Company with a reasonable opportunity to inspect and, if appropriate, correct the alleged deficiency may void this limited warranty.
Disclaimer of Other Warranties: EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
Limitation of Damages: To the fullest extent permitted by applicable law, the Company's total and cumulative liability arising out of or relating to the services provided, these Terms of Service, or any claim of any kind, whether arising in contract, tort, negligence, strict liability, warranty, or otherwise, shall not exceed the total amount actually paid by the customer for the specific services giving rise to the claim.
Excluded Damages: Under no circumstances shall the Company be liable for any indirect, incidental, consequential, special, exemplary, punitive, or speculative damages of any kind, regardless of the legal theory asserted, including but not limited to:
This limitation applies even if the Company has been advised of the possibility of such damages.
No Liability for Pre-Existing Conditions: The Company shall not be responsible for damage resulting from pre-existing defects, structural failures, worn or deteriorated materials, improperly installed flooring, concealed moisture, mold, asbestos, lead-based paint, hazardous materials, latent defects, or any condition that existed before the Company commenced work or that could not reasonably have been discovered during a visual inspection.
Customer's Duty to Inspect: The customer agrees to inspect all completed work as soon as reasonably practicable following completion of the services and shall notify the Company of any alleged deficiencies within a reasonable period. The customer shall provide the Company with a reasonable opportunity to inspect and address any claimed deficiency before authorizing corrective work by another contractor. The Company's failure to receive timely notice may limit or eliminate any available remedy to the extent permitted by applicable law.
Exclusive Remedy: To the extent the Company is determined to be liable notwithstanding the foregoing limitations, the customer's exclusive remedy shall be limited to repair, re-performance of the affected services, or reimbursement of the amount paid for those specific services, at the Company's sole discretion.
Events Beyond Our Reasonable Control: The Company shall not be deemed in breach of these Terms or otherwise liable for any delay, interruption, reduction in performance, or failure to perform resulting from causes beyond its reasonable control. Such events include, without limitation, hurricanes, tornadoes, floods, severe weather, fires, earthquakes, utility failures, internet outages, labor shortages, strikes, lockouts, acts of terrorism, civil disturbances, governmental actions, changes in applicable law, public health emergencies, epidemics, pandemics, transportation disruptions, fuel shortages, supply chain interruptions, equipment failures despite reasonable maintenance, subcontractor delays, material shortages, or any other event that could not reasonably have been anticipated or prevented. If a force majeure event occurs, the Company may suspend or delay performance until the event has ended without incurring liability to the customer. The Company shall make commercially reasonable efforts to resume performance as soon as reasonably practicable under the circumstances.
Permitted Use: This website is provided solely for informational purposes and to enable customers to learn about the Company's services, request estimates, communicate with the Company, and schedule appointments. Users agree to use this website only for lawful purposes and in a manner consistent with these Terms and all applicable federal, state, and local laws.
Intellectual Property: All content available on this website, including but not limited to text, graphics, logos, service descriptions, photographs, videos, artwork, software, layouts, page designs, icons, downloadable materials, trademarks, trade names, service marks, and other proprietary content, is owned by or licensed to All Floors Carpet Cleaning and is protected by United States copyright, trademark, and other intellectual property laws. No portion of this website may be copied, reproduced, modified, republished, uploaded, transmitted, distributed, displayed, sold, licensed, reverse engineered, or otherwise exploited without the Company's prior written consent.
Prohibited Conduct: Users agree not to:
The Company reserves the right to restrict or terminate access to the website by any user who violates these Terms or engages in conduct that may harm the Company, its customers, or the website.
Third-Party Links: This website may contain links to third-party websites provided solely for convenience. The Company does not control, endorse, or assume responsibility for the content, privacy practices, products, or services offered by any third-party website. Access to third-party websites is at the user's own risk.
Collection of Information: The Company may collect personal information that customers voluntarily provide through this website, including names, telephone numbers, email addresses, mailing addresses, property addresses, service requests, photographs, payment information, and other information necessary to provide estimates, schedule appointments, perform services, process payments, or communicate with customers.
Use of Information: Information collected through the website may be used to:
The Company does not sell customers' personal information to third parties.
Security: The Company maintains commercially reasonable administrative, technical, and physical safeguards designed to protect customer information. However, no website, computer system, or method of electronic transmission is completely secure. Accordingly, the Company cannot guarantee that information transmitted through the website will be completely free from unauthorized access or interception.
Privacy Policy: Additional information regarding the Company's collection, use, disclosure, and protection of personal information is available in the Company's Privacy Policy, which is incorporated into these Terms by reference. By using this website or requesting services, customers acknowledge that they have reviewed the Privacy Policy and consent to the Company's information practices described therein.
Governing Law: These Terms of Service, the Company's website, all estimates, proposals, invoices, work authorizations, service agreements, and any dispute arising out of or relating to the Company's services shall be governed by, interpreted, and enforced exclusively in accordance with the laws of the State of Texas, without giving effect to any conflict-of-law or choice-of-law principles that would require the application of another jurisdiction's laws.
Exclusive Venue: To the fullest extent permitted by applicable law, the customer agrees that any claim, dispute, controversy, lawsuit, or legal proceeding arising out of or relating to these Terms, the Company's website, the services provided by the Company, or the relationship between the parties shall be brought exclusively in the state or federal courts located in Harris County, Texas. Each party irrevocably submits to the personal jurisdiction of those courts and waives any objection based upon improper venue, inconvenient forum, or lack of personal jurisdiction.
Recovery of Legal Expenses: If the Company is required to enforce these Terms or defend any claim arising out of the customer's breach of these Terms, the Company shall be entitled to recover all attorneys' fees, court costs, litigation expenses, expert witness fees, appellate costs, and other recoverable legal expenses to the fullest extent permitted by applicable law.
Injunctive Relief: The customer acknowledges that unauthorized use of the Company's intellectual property, confidential information, or other proprietary rights may cause irreparable harm for which monetary damages alone may be inadequate. Accordingly, the Company reserves the right to seek temporary, preliminary, and permanent injunctive relief, in addition to any other remedies available under applicable law.
Right to Modify: The Company reserves the right, in its sole discretion, to amend, revise, supplement, or otherwise modify these Terms of Service at any time without prior notice, except where notice is required by applicable law. Modifications may be made to reflect changes in the Company's business operations, services offered, pricing practices, legal obligations, technological developments, or other operational requirements.
Effective Date of Revisions: Unless otherwise stated, any modifications to these Terms shall become effective immediately upon being posted on the Company's website. The "Effective Date" appearing at the beginning of these Terms shall be updated to reflect the most recent revision.
Continued Use Constitutes Acceptance: By continuing to access the Company's website, requesting estimates, scheduling services, authorizing work, or otherwise using the Company's services after revised Terms have been posted, the customer acknowledges and agrees to be bound by the updated Terms. Customers who do not agree with any revisions should discontinue use of the website and refrain from requesting additional services.
Entire Agreement: These Terms of Service, together with any accepted estimate, proposal, invoice, work authorization, emergency service authorization, service agreement, maintenance agreement, or other written agreement executed by the parties, constitute the complete, final, and exclusive agreement between the customer and All Floors Carpet Cleaning concerning the services provided by the Company. These Terms supersede and replace all prior or contemporaneous oral or written negotiations, communications, discussions, representations, understandings, proposals, and agreements relating to the same subject matter.
Severability: If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be modified only to the minimum extent necessary to make it enforceable, or, if modification is not possible, it shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect and shall remain binding upon the parties.
No Waiver: No failure, delay, or omission by the Company in exercising any right, remedy, or privilege under these Terms shall operate as a waiver of that right, remedy, or privilege. Any waiver shall be effective only if made in writing and signed by an authorized representative of the Company. A waiver of one breach shall not constitute a waiver of any subsequent or continuing breach.
Survival: Any provisions that by their nature should survive termination of these Terms, including but not limited to payment obligations, collection rights, warranties, disclaimers, limitations of liability, indemnification obligations, attorneys' fees, governing law, venue, intellectual property rights, and dispute resolution provisions, shall survive the completion or termination of the services.
Customer Support: The Company welcomes questions regarding these Terms of Service, our services, billing practices, scheduling, warranties, restoration projects, payment obligations, or any other aspect of our business. We are committed to providing timely and professional customer service and will make reasonable efforts to respond to inquiries during our normal business hours.
RV All Floors LLC, “All Floors Carpet Cleaning” 607 Rankin Circle North Houston, Texas 77073
Phone: 281-821-2322
Email: ar@allfloorscarpetcleaning.com
Website: allfloorscarpetcleaning.com
Service and Billing Inquiries: If you are contacting the Company regarding a service request, warranty claim, scheduling issue, invoice dispute, payment question, insurance claim, or other contractual matter, please include your name, property address where the services were performed, invoice or estimate number (if applicable), preferred contact information, and a detailed description of your inquiry. Providing complete information will assist the Company in investigating and responding to your request as efficiently as possible.
Legal Notices: Any legal notice, demand, claim, request, or other communication required or permitted under these Terms shall be made in writing and delivered by personal delivery, nationally recognized overnight courier, certified United States Mail (return receipt requested), or another commercially reasonable delivery service to the address listed above, or to any updated address designated by the Company through its website or by written notice. Notices shall be deemed effective upon actual receipt or as otherwise provided by applicable law.
Business Hours: Unless otherwise stated, the Company's standard business hours are posted on its website. Emergency restoration services may be available outside normal business hours, subject to technician availability and applicable emergency service rates.